Terms of Service

Terms of Service

The Terms of Service is a referral agreement made between Coastal Luxe Cleaning Referral Agency ("Agency") and the client ("Client"). Coastal Luxe Cleaning Referral Agency is an Employment Agency/Domestic Referral Agency in the business of assisting clients seeking House Cleaners, Carpet Cleaners, and other independent Service Providers, and recruiting and registering qualified professionals/domestic workers for job referrals, in accordance with California Civil Code §1812.501(h) and AB-5.

Client has requested Agency’s services to identify potential domestic workers to provide housekeeping services to Client in Client’s home.

The parties hereby agree as follows:

1. Referral Service: Coastal Luxe Cleaning Referral Agency’s role is to recruit and retain independent domestic workers. All Service Providers undergo an interview with the Agency. The Agency will ask questions regarding the work skill and availability of the Service Provider.

2. Payment: Payment is due at the time service is scheduled. Client may provide Agency with a valid credit card to keep on file for billing. Client is responsible for and agrees to pay Agency for the full cost of Client’s requested services. The referral fee charged by Agency for its services shall be reasonable, negotiable, and based on a fixed percentage of the service cost per the Agency’s established fee schedule. Without exception, there are no refunds for the cleaning service.

3. Cancellation: Failure to notify Agency twenty-four (24) hours in advance of cancellation of any requested service will result in a $99 fee charged for the scheduled visit. There are no refunds for the cancellation charge unless the client has been excused by the agency of the $99 fee due to an emergency considered valid by Coastal Luxe Cleaning Referral Agency.

4. Lock-Out or No-Show: It is the responsibility of Client to ensure access for cleaning. If Client is not available or other access arrangements have not been made and the Service Provider is unable to enter, there will be a $99 lock-out charge. There are no refunds for the lock-out charge unless the client has been excused by the agency of the $99 fee due to an emergency considered valid by Coastal Luxe Cleaning Referral Agency.

5. Service Provider Performance: For quality assurance, a “walk-through” or inspection is required at the completion of service. The Service Provider must be contacted on the worksite after completion of the service if the Client is not entirely satisfied with the housekeeping work that was performed.

6. Direct Hiring Prohibited:

Client agrees not to directly engage the services of any referred Service Provider during the term of this Agreement and for a period of nine (9) months after termination of services without informing Agency of the scheduled services. Should services commence or additional services be provided without informing Agency, Client agrees to pay Agency $5,000 as a finder’s fee.

7. Independent Domestic Worker:

Agency is not the employer of the domestic worker referred to Client. Client acknowledges that they may have employer responsibilities depending upon the nature of the professional relationship established with the referred Service Provider and may be liable for payment of State and/or Federal employment taxes incurred during and throughout the course of the engagement. Client agrees to indemnify Agency from and against any claims arising out of Client’s failure to pay such taxes.

8. Acceptance of Terms:

Client understands and agrees that engagement or utilization of the services of a Service Provider referred by Agency constitutes acceptance of the terms and conditions of this Agreement even if Client does not return this executed Agreement to Agency.

9. Termination:

Client reserves the right to replace or terminate the Service Provider for any reason.

10. Attorney’s Fees:

Client agrees to pay all reasonable costs, including, but not limited to, attorney’s fees incurred by the Agency to enforce any provision in this Agreement.

11. Governing Law/Jurisdiction:

This Agreement shall be governed by and construed in accordance with the laws of the State of California. Any action or proceeding commenced regarding this Agreement shall be brought in Orange County, California.

12. Consent for Use of Electronic Signatures:

This Agreement may be executed by original, facsimile, or electronic signatures, each of which when affixed shall be deemed enforceable against the executing party. The customer may log in to the company website and choose whether to accept or reject this agreement at any time.

13. Service Fee:

A service fee may be added for every booking as outlined in the Agency’s fee schedule.

14. Refund Policy:

Without exception, there are no refunds for the cleaning service. In the event the signed customer claims a chargeback on their credit or debit card for the services provided, and the card issuer determines that the customer has committed fraud, the signed customer shall pay Liquidated Damages to the Agency in addition to the cost of service per occurrence.

15 Background Check Request Clause for Client Agreement:

Client may request a background check for any Service Provider referred to Client. To ensure compliance with FCRA, the Agency will provide Clients with an attestation of background check completion but not the actual results. Client agrees to comply with applicable laws related to background checks and reports.

16. Privacy Policy:

We will only share your personal information with third parties if necessary to provide our cleaning services or if required by law. Digital photographs may be taken on-site for internal records, such as quality assurance or operational purposes. These photographs may only be used publicly with prior written consent. No private information will be shared publicly without the Client’s consent.

17. SMS Messaging:

By opting into SMS communications from Coastal Luxe Cleaning, you agree to receive messages regarding scheduling, promotions, and updates. Msg & data rates may apply. To opt out, reply "STOP." Opting out will not affect your ability to schedule or receive services.

18. Opt-In for SMS Messaging Using Toll-Free Numbers:

When receiving SMS messages from Coastal Luxe Cleaning or from any of our toll-free numbers, msg & data rates may apply. For help, contact [email protected]. When receiving incoming messages, you may opt out by replying "STOP."

WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT

I, the customer who electronically signed, hereby acknowledge and agree to the following:

The Coronavirus (“COVID-19”) pandemic remains a risk to public health. I understand and accept the risks associated with receiving services during a public health event. I agree to indemnify, defend, and hold harmless the Agency and its Service Providers from any claims related to COVID-19 exposure.

This Waiver and Hold Harmless Agreement shall bind any assigns or representatives and shall be construed in accordance with California law. I voluntarily waive my right to a jury trial for disputes arising from this Agreement.

Most discounts are for Deep Cleaning or First-Time Cleaning only and may be used one time.

Terms may change. Updates will be communicated via email or posted on our website.